Customer Service Scheduling Coordinator

JOB DESCRIPTION

Snelling is currently seeking a customer service scheduling coordinator for a company in San Antonio just east of Brackenridge Park.  This is a temp-to-hire opportunity for the right candidate.  Our client is looking for someone who desires a long-term position working in a fun environment.
The client service representative (CSR) will determine the quickest, most effective way to answer and solve a student’s or a staffer’s question or concern. The Client Service Representative will work closely with other departments to offer the best solution to fit both the students’ and the school’s needs. Will support the sales department by providing information and scheduling students into lessons and classes and ensuring students are satisfied with their lessons.

Responsibilities & Duties:

  • Complete common service items using Cases, including but not limited to:
  • Calendar and schedule management
  • Schedule, reschedule, or cancel lessons
  • Handle sick/no notice cancelations from students & teachers
  • Unenroll students
  • Process payments, collect past due accounts, and process cancellations due to non-payment
  • Assist students and parents with their online lesson set up – the video call, internet issues, logging in, links, etc
  • Assist students with their instrument rentals and purchases
  • Answer and respond to inbound communications – calls, web chats, and emails
  • Manage the client service task queue
  • Manage the missed calls queue
  • Manage the support email inbox
  • Manage the sales queue when the sales staff is unavailable
  • Complete all assigned tasks timely and accurately
  • Help to coordinate and plan events
  • Adhere to company processes and procedures
  • Provide and deliver professional, helpful, high-quality service before, during, and after client interactions
  • All other duties as requested

Qualifications:

  • GED or High School diploma required
  • 5+ years prior experience in client-facing roles with proven success resolving client service issues
  • Excellent communication skills
  • Ability to anticipate the needs of clients
  • Strong problem-solving skills and the ability to make sound judgment calls
  • Superior organizational and time management skills
  • Knowledge of customer service programs and databases, or the ability to learn new software quickly
  • Ability to accurately document all client interactions in clear, concise written English
  • 1+ years prior sales experience strongly preferred
  • Weekend work is required
Benefits:
  • $17 per hour
  • 9am-6pm Tuesday – Saturday
  • Insurance – Health and Dental upon conversion
  • PTO after 1 year
  • 401K after 1 year

Education, Experience, and Licensing Requirements:

  • High school diploma, GED, or equivalent
  • University/college degree is an asset.
  • Previous administrative experience preferred.

We are currently interviewing for an immediate start.  If you feel that your qualifications are a good fit, please apply and attach an updated resume. 

snellingsa.com

***Only qualified applicants will be contacted***

LOCATION

San Antonio, Texas

PAY

$15-17/hr